Terms of Service

1. Agreement to Terms

By accessing or using Plain Analytics's web analytics services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our analytics platform and services.

2. Service Description

Plain Analytics provides web analytics services that help you understand your website traffic and user behavior. Our services include:

• Website traffic tracking and analytics
• Real-time visitor monitoring
• Custom event tracking and goal conversion
• Analytics dashboard and reporting tools
• API access for data integration
• Data export and visualization features

3. Account Terms and Responsibilities

When using our analytics service, you agree to:

• Provide accurate account and website information
• Maintain the security of your account credentials
• Only track websites you own or have permission to monitor
• Comply with applicable privacy laws (GDPR, CCPA, etc.)
• Not attempt to circumvent usage limits or restrictions
• Use the service only for lawful purposes

4. Usage Limits and Fair Use

Your plan includes specific limits on:

• Monthly page views and events tracked
• Number of websites you can monitor
• Data retention period
• API requests per month
• Custom dashboard and report features

Exceeding these limits may result in service restrictions or additional charges.

5. Payment Terms

By selecting a paid plan, you agree to pay Plain Analytics the monthly or annual subscription fees indicated. Key payment terms:

• Payments are charged in advance for the subscription period
• Fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• Failed payments may result in service suspension
• Taxes are your responsibility unless otherwise stated

6. Data Ownership and Processing

Regarding your analytics data:

• You retain ownership of your website data
• We process data solely to provide analytics services
• You can export your data at any time
• We may aggregate anonymous data for service improvements
• Data is deleted within 30 days of account termination

7. API and Integration Terms

When using our API or integrations:

• Respect rate limits and usage quotas
• Do not attempt to reverse engineer our service
• Cache API responses appropriately to minimize requests
• Report security vulnerabilities responsibly
• API access may be revoked for abuse or violations

8. Service Availability and Support

We strive to maintain high service availability but cannot guarantee 100% uptime. We provide support through our help documentation, email support, and for premium plans, priority support channels.

9. Cancellation and Termination

Either party may terminate this agreement:

• You can cancel your subscription at any time through your account settings
• We may suspend or terminate accounts for violations of these terms
• Upon termination, you lose access to the service and your data
• No refunds are provided for partial subscription periods

10. Limitation of Liability

Plain Analytics provides the service "as is" without warranties. We are not liable for any indirect, incidental, or consequential damages arising from your use of our analytics service, including but not limited to lost profits, data loss, or business interruption.

11. Changes to Terms

Plain Analytics reserves the right to modify or replace these Terms at any time. We will notify you of significant changes via email or through our service. By continuing to use our service after any revisions become effective, you agree to be bound by the revised terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law provisions. Any disputes will be resolved in the courts of Portugal.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: legal@plainanalytics.co