1. Introduction
Welcome to Plain Analytics, a web analytics service. We respect your privacy and are committed to protecting your personal data and the data of your website visitors. This privacy policy explains how we collect, use, and protect data when you use our analytics service and when visitors interact with websites that use our tracking code.
2. Data We Collect
We collect different types of data depending on whether you are a customer using our service or a visitor to a website that uses our analytics:
Customer Data
- Account information: name, email address, company name
- Billing information: payment details, billing address
- Website information: domains you track, website settings
- Usage data: how you interact with our dashboard and features
Website Visitor Analytics Data
- Page views, sessions, and user interactions
- Referrer information and traffic sources
- Device type, browser, and operating system
- Geographic location (country/region level)
- IP addresses (anonymized for privacy)
- Custom events and goals you configure
3. How We Use Your Data
We use the collected data for the following purposes:
- Provide web analytics services and generate reports
- Maintain and improve our analytics platform
- Process payments and manage your account
- Provide customer support and technical assistance
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Processing and Storage
We process analytics data to provide insights about website performance:
- Data is processed and stored to generate analytics reports
- We use cookies and tracking technologies to collect user data
- IP addresses are collected and may be stored for analytics purposes
- Data is stored securely in encrypted databases
- We retain analytics data for up to 2 years unless deleted earlier
5. Data Sharing and Third Parties
We do not sell your data. We may share data only in these limited circumstances:
- With service providers who help us operate our platform
- When required by law or to protect our rights
- In case of a business transfer or merger
- With your explicit consent
6. Data Security
We implement industry-standard security measures including encryption in transit and at rest, secure data centers, regular security audits, and access controls to protect your data from unauthorized access, alteration, or disclosure.
7. Your Rights and Choices
You have the following rights regarding your data:
- Access and download your analytics data
- Correct inaccurate account information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
- Request deletion of specific analytics data
8. GDPR and CCPA Compliance
We are committed to compliance with GDPR, CCPA, and other privacy regulations. It is your responsibility as the website owner to ensure proper consent mechanisms are in place when using our analytics service on your websites.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: legal@plainanalytics.co